After signing up, on the success page, please fill out the onboarding form where you can provide details about your editing needs. We initiate the onboarding process swiftly thereafter. Within 24 hours, we match you with a dedicated video editor and an account manager. You'll receive a welcome email with instructions on accessing your workspace and how to get started. From there, you're ready to start submitting your video requests and collaborating seamlessly with your team!

If you require additional support, you can always book an onboarding call as well to guide you through.